Frequently asked questions

Upon login, click the Forgot your password? link under the button and enter your email address. A new password will be sent directly to your inbox and you can then log in and change the password in the Change Password page. If you do not remember which email address you used to open your trading account, please contact Customer Support.

Your transaction history together with all the rest of your account activities may be accessed from the trading platform. Simply click the Reports button to access the information. You may need to use advanced filters to locate historical data.

On the dropdown next to your name, click Update Details. Change the details and click Save. Additionally, for your convenience, our Customer Support can assist you via email, live chat or phone.

An Islamic (swap-free) account is an account that does not involve swap or rollover interests on overnight positions. By creating an Islamic account with EverestAu you can trade the financial markets according to the Sharia law.

In order to open an Islamic account, you will have to contact us and speak with one of our Customer Support representatives or click here for additional information.

A demo account is a special type of account that allows you to practice risk-free online trading under real market conditions without the need to utilize any of your invested funds. When you trade on your demo you use virtual money provided by EverestAu.

In order to add funds to your demo account, you first need to activate your real trading account. Once your real account is funded, contact your personal account manager and get up to $10,000 in demo funds.

All major currencies (USD, GBP, EUR) are supported. Your selected currency cannot be changed after the account registration process has been completed.

Depositing funds into your trading account can be made in multiple ways, using major credit cards, and bank transfers.

You can open your trading account without having to deposit. However, in order to start trading and get unlimited access to our education center and professional services, you need to fund your account with a minimum of $250.

The minimum withdrawal amount for credit/debit cards and e-wallets is $50. Additionally, the minimum withdrawal amount for wire transfers is $100. Click here for a full description of EverestAu withdrawal terms and conditions.

The minimum withdrawal amount for credit/debit cards and e-wallets is $50. Additionally, the minimum withdrawal amount for wire transfers is $100. Click here for a full description of EverestAu withdrawal terms and conditions.

You are able to withdraw the funds displayed in your trading account balance (minus the initial margin, payouts for open trades, and pending bonuses).

Withdrawal processing time is between 3-5 business days. Typically, the funds will be displayed on your bank statement a few days after the transaction has been processed, as the withdrawal procedure additionally requires your credit card company and bank’s approval.

Log in to your EverestAu account, go to the trading platform, click your name on the right-hand side of the screen and select Withdrawal. Enter the desired withdrawal amount (minimum $100 for wire transfer and $50 for all other payment methods) and click Withdraw. Your account manager will then contact you to finalize the transaction and you will receive your funds after approval and processing time (between 3-5 business days).

The withdrawal procedure is subjected to the initial investment method of payment you used. For instance, if you invested using your MASTERCARD and subsequently gained profits in your account, the initial withdrawal amount (up to the amount of the deposit) will be returned to your MASTERCARD. Any additional profit you have gained will be credited to you using a payment method of your choice out of our supported payment methods.

Please email support@everestau.net the following details for a wire transfer (if your account is eligible for this transaction): Beneficiary name: XxX Beneficiary address: XxX Bank name: XxX Bank address: XxX Bank Account number: XxX SWIFT: XxX IBAN: XxX Bank phone number: XxX

A Swift Code is a standard format of Bank Identifier Code (BIC) supplied by your banker. You will need this code in order to withdraw your funds via wire transfer. The Swift code consists of 8 or 11 characters, typically ending in your bank identifier (letter format).

If there hasn’t been any trade executed in your account within 60 days, your account will be subjected to a dormant account administrative fee of $10.00. The fees will be deducted from your account balance on the date of the 61st day and monthly onwards until you resume your account activity, or until the balance reaches zero.

Trading on the EverestAu platform is subjected to a profit clearance fee. The fee is variable and depends on the profit volume generated from each position. ranging between a minimum of 1.50 and maximum of 5.00 per trade (USD, GBP or EUR).

No, the profit clearance fee applies to successful trades or those sold for profit. Additionally, the commissions of wire withdrawals will be charged to the beneficiary. Click here for a full description of withdrawal terms and conditions.

The profit clearance fee is determined by the total profit of the successful position. The fees are as follows: 250 or less = 1.50; 251 – 500 = 2.00; 501 – 1,000 = 3.00; 1,001 – 2,500 = 4.00; 2,501 or more = 5.00. These sums refer to the currency used in your account (USD, GBP, EUR).

Maintenance fees are a monthly account charge encompassing all services and features available for traders. Starting from the initial trade an investor executes, a monthly maintenance fee of 7.50 (USD, GBP, EUR) will be charged to the trading account on the last day of the month. If you begin trading after the 1st day of the month, you will then be prorated for the remaining fees, in accordance with how many days remain in the month.

Taxation generally depends on the tax law governing your country of residence. Therefore, EverestAu cannot delegate responsibility with its clients and they must tend to their own tax liabilities.

As a regulated investment broker, we protect our clients from fraud or identity theft. It is for that reason that we require all clients to provide the necessary documentation for account verification purposes. All documentation is treated with 100% confidentiality. Click here for a full description of our account verification process. Upon login, clients can upload their documents directly through the site.

In order to start trading and withdraw funds, you must first provide us with: 1. Scan/photo of your government-issued identification (ID card, driver’s license, passport) 2. Scan/photo of your proof of residence (gas/electricity/home phone bill, Bank statement etc.) In addition, in a case where you deposited funds via credit card – a scan/photo of the front and back sides of your card. Click here for a full description of our account verification process.

The entire document must be clear and visible, including your full name, ID number, photo and expiration date. The expiration date must be valid (as well as not expiring within 3 months of submission).

The entire document must be clear and visible, including your full name, address, date of issue and utility company logo. Must be issued within the last 6 months of submission.

Identification documents can be: 1. Passport (For all nationalities) 2. Identification card (For all nationalities) 3. Driver’s license (For all nationalities) 4. Income tax ID (Indian and Pakistani clients only) 5. Internal passports (Russian clients only)

Address documents can be: 1. Water bill/invoice 2. Electricity bill/invoice (or voucher) 3. Gas bill/invoice 4. Landline phone bill/invoice 5. Home internet bill/invoice 6. Bank statement

An electronic bank statement is acceptable, as long as it is stamped by the bank.

Please make sure you sent/uploaded all the required documentation listed here. If you have further questions, please contact Customer Support.

If you are unable to provide a valid utility bill or a bank statement under your name, you must provide a valid utility bill or bank statement of the person(s) you are living with, accompanied by a signed letter confirming that you are indeed living with that person(s). The company will review this request and decide whether to verify your account or not.

The front of the card must clearly display the last 4 digits of the card number, the expiration date and the full name. The back of the card must clearly display the signature. Please ensure that the 3 digit CVV and first 12 numbers of the card are concealed.

If the credit/debit card is not under your name, both you and the card holder are required to sign a Credit Card Authorization Form. Make sure that you provide us with the credit card holder’s government-issued identification, proof of residence and email address. Please contact Customer Support to receive the form and further details.

If the credit/debit card is no longer in your possession, you will have to sign a Funds Authorization Form. Please contact Customer Support for further details.

Please email your documents to support@everestau.net or click here to upload them directly to the site.

Once the documents are provided by you, they are reviewed within 48 business hours. You will then receive an update via email as to whether they have been approved or not.

As a regulated investment broker, we require all our clients to complete a short questionnaire. Its purpose is to assess your financial knowledge, skills and expertise to better help us customize your trading experience and supply you with compatible guidance.

A professional client is a client who possesses the experience, knowledge and expertise to make their own investment decisions and properly assess the risks that they incur. In order to be considered a professional client, you must comply with one of the following criteria: Entities which are required to be authorized or regulated to operate in the financial market... (Credit institutions, Investment firms, etc.) Large undertakings meeting two of the following size requirements... (Balance sheet total at least EUR 20.000.000, etc.)

Eligible counterparties may be considered to be falling within one of the following categories: Investment firms, Credit institutions, Insurance companies, etc.

A retail client is a client who is not a professional client or an eligible counterparty. A retail client receives the highest possible level of protection.

Due to regulatory protocols, if a client does not verify their EverestAu account within a specific time period, the trading account is suspended. Only once the necessary documentation has been provided and approved, the account will be unsuspended. Click here for a full description of our account verification steps.

The investment amounts are the sums a trader invests in trades. The amounts are not fixed and can vary, according to your trading preferences. These amounts also set the level of pre-determined payout percentages and return on investment.

Underlying financial assets are the measured value of the stock, commodity, currency pair or index from which the position is derived. Because of the assets’ lack of ownership, when purchased, the cash value reflects the live market price of the asset it is based upon. Most common assets refer to the following four major markets: Stocks, Indices, Commodities, Currencies.

The maximum investment amount varies and is determined by a number of factors, though traders are not restricted to buy or sell multiple positions or trades. If you were denied to trade because your investment exceeded the maximum amount on a single position, you can spread your investment across several positions.

The default assets that are displayed on the trading platform are assets which have proven to be in highest demand. For a full list of the assets available for EverestAu traders visit our Asset Index.